Device Satisfaction and

Usage Report

Compudopt is committed to measuring and understanding the need and impact of our services. In 2024, we collected 10,652 surveys.

Executive Summary

The Compudopt Impact Team has developed three surveys to measure and better

understand the need and impact of our device programs. Our sign-up, 10-day, and 90-

day device surveys - completed online by community members or administered via

phone by our Customer Support Center agents - allow us to collect data on the device and connectivity access and use; community member satisfaction with our services; and

more importantly, give community members the opportunity to communicate to us the

impact the devices have had on their lives.


In 2024 we collected 10,652 surveys: 9,483 1st surveys, 872 2nd surveys (10-day) and

297 3rd surveys (90-day).  These surveys offer insights into device satisfaction and usage

from community members across the nation! Each of these surveys has its own section

below which detail feedback and outcomes at the time of the survey.

Survey 1: Device Sign-up

Prior to being selected for a device, community members complete an optional survey when they sign up for the distribution lottery. This survey collects general demographics and information on current access and use of devices and the internet. Survey #1 does not represent the device recipients, simply the community members who have completed the computer giveaway sign up and optional survey. Our findings from this initial set of surveys indicate our Computer Adoption program is meeting a true community need by serving families without access to a computer at home whose incomes fall below the federal poverty guidelines.

Responses in 2024:  9,483.

Key Finding 1:

Compudopt is Meeting Community Needs

92% do not have a working computer at home

  • 78% of households earn less than $35,000 per year

 

  • 33% speak a main language other than English at home

 

  • 61% of families have a 4th-grade child or younger

 

  • 30% do not have access to high-speed internet at home. Of those with access, 17% use mobile data or public Wi-Fi as their main way to connect

 

  • 92% of Community Members mainly use their cellphones to meet their digital needs compared to tablets (56%), laptops (45%), or desktops (39%)

Survey 2: 10 Days After Receiving Device

Ten days after families receive a Compudopt device at a distribution, a CSC agent contacts them to capture information about 1) their level of satisfaction with registration, distribution, and the device; 2) their device use; and 3) their skill and ability to use their device. If community members do not answer the CSC calls, we send the survey via text and email.


In the 10-day surveys, community members have expressed 99% satisfaction with our Computer Adoption registration process and 99% satisfaction with distribution events. We have seen a rise in device satisfaction from 91% in April to 100% in Q4! We believe that this reflects an improvement in the quality of devices and their capabilities, as many devices distributed in this time-frame were given with Microsoft OS and Microsoft Office licenses. Improved quality control processes may also have had a positive impact on satisfaction.

Key Finding 2:

Device access advances education, employment and social connection

Survey 3: 90-Day Follow-up

At the end of March, we started conducting our 3rd device surveys to capture

information from device recipients 90 days or more after they received their device.

These surveys help us identify other uses and benefits from device and connectivity

access for community members beyond the initial 10-day period. The information in this

survey allows us to see changes in usage and see what kind of impact the device is

having on the household.


In addition to these surveys, we have also conducted focus groups to listen directly from

community members about their experience with our programs and services, and gain

deeper learnings to complement the information we learn from the surveys.

Responses in 2024: 297

  Key Finding 3:

Devices support personal growth

of Community Members report using their devices for financial tasks such as paying bills and managing online banking

For children in the household, the devices are predominantly used for schoolwork (91%), learning and training (38%), and entertainment (45%). This shows that while students are focused on academics, they also have a new outlet for entertainment and communication, reflecting the diverse roles technology plays in their lives.

of Community Members said the computer helped make their life easier or better.