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and
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Reach out to us regarding donations, questions about our programs, partnering with us, or assistance with any other inquiries.
Help Center
How to reset your computer's password
Windows Computers:
If you have a Microsoft account, use the forgot password link to reset. If you do not, you will need to reset your computer to log in, which will also reset your computer to factory settings.
To begin, hold down the Shift key (continuously) and:
- Click the power icon on the lower right of your screen; keep pressing the Shift key, then,
- Click Restart. Keep holding down the Shift key until your screen goes black.
- Your computer will then restart and you can continue with the instructions in the video once it reboots.
If you don't see the power icon, contact tech support.
Apple/MacOS Computers:
Ubuntu Computers:
How to perform a system software update
Windows Computers:
Apple/MacOS Computers:
Ubuntu Computers:
